Terms and Conditions
- Acceptance of Terms:
By placing an order with Brown Bear Bakers, you agree to be bound by these Terms and Conditions.
- Order Placement and Confirmation:
- All orders must be placed through our website or by contacting our customer service team.
- Upon placing an order, you will receive an order confirmation email.
- Pricing and Payment:
- Prices for our products are as stated on our website.
- Payment must be made in full at the time of order placement.
- We accept various payment methods, including [list of accepted payment methods].
- Delivery:
- Delivery is available within [specified delivery area].
- Delivery charges may apply, and they will be indicated during the checkout process.
- We strive to deliver your order on the specified date and time, but please note that unforeseen circumstances may cause delays.
- Cancellation and Modifications:
- Please refer to our Cancellation Policy for details on our cancellation policy.
- Modifications to your order may be possible, but they are subject to availability and may incur additional charges.
- Returns and Exchanges:
- Please refer to our Return and Exchange Policy for details on our return and exchange policy.
- Damaged or Incorrect Orders:
- If you receive a damaged or incorrect order, please contact our customer service team immediately.
- Please refer to our Damage Policy for details on our damage policy.
- Governing Law:
- These Terms and Conditions shall be governed by and construed in accordance with the laws of [jurisdiction].
- Changes to Terms and Conditions:
- We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
- Contact Information:
- For any questions or concerns, please contact us at [contact information].
By placing an order with Brown Bear Bakers, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
No exchange policy
No Return, Exchange, or Cancellation Policy
At Brown Bear Bakers, we take great pride in delivering fresh, handcrafted cakes directly to your doorstep. As our products are perishable, we do not accept returns, exchanges, or provide refunds once the order has been delivered.
Additionally, please note that once an order has been placed, it cannot be canceled. We recommend carefully reviewing your order details, including delivery date, time, and cake selection, before finalizing your purchase.
Our team ensures that every cake is made with the utmost care and delivered in perfect condition. However, if you experience any issues with your order, please contact us immediately, and we will do our best to address any concerns.
Damage Policy
At Brown Bear Bakers, we strive to ensure that your cake arrives in perfect condition. If, despite our best efforts, your cake is damaged upon delivery, please contact our customer service team immediately.
Please provide us with the following information:
- Your order number
- A detailed description of the damage
- Photos of the damaged cake
Once we have received this information, we will investigate the matter and take appropriate action. If the damage is determined to be our fault, we will provide you with a voucher for a future purchase or a complimentary replacement cake, subject to availability. We aim to process refunds within 7 working days, and our customer care department will notify you once this is done.
Please note:
Claims for damaged cakes must be made within 24 hours of delivery.
